Log in to your customer account on our website and open your order history.
There, you can easily select the items you'd like to return and complete the return process step by step.

Custom-made products cannot be returned or exchanged, as they are made specifically to your order.

You can return the muslin products you purchased to us within 14 calendar days of receiving your order. Please make sure the items are in perfect, unworn condition and show no signs of use.
Once you’ve registered your return on our website, you’ll receive the return label via email. You can use this to send your package back to us easily and conveniently.

In the event of a return, you, as the customer, are responsible for the shipping costs.
If you return your package using our return label, you will be charged CHF 8.50 for return shipping. This amount will be automatically deducted from your refund.
We inspect
every return with great care to ensure that the item is in perfect condition and can be resold.

Once we receive the merchandise from you and have inspected it, your money will be refunded to you within 7 business days via your original payment method.

If your Miss Musselin product arrives damaged, please email a photo of the affected item to hello@miss-musselin.ch so we can address the issue promptly.