Simply register your return through your customer account. There, select the item(s) you’d like to return.Once you’ve registered the return, you’ll receive a prepaid A-Post return label via email that you can print out. Please note that your return must be mailed within 14 days of receiving your order.

2. Pack the item securely

Pack the item(s) carefully and securely for return shipping.Please make sure the tags are still attached and that the merchandise is unworn, clean, unwashed, and undamaged.

Affix the return label to your package in a clearly visible spot and, if necessary, remove or cover any old shipping labels. You can then simply drop off your return at the post office.Our return address is:Miss MusselinOCEAN FRIENDS AGNiderhölzli 276026 RainUntil your return has been received by us, you are responsible for the shipping risk. Therefore, please keep the shipping receipt until your return has been successfully received by us.

As soon as we receive your return, we’ll review and process it within approximately 7 business days. We will then refund the purchase amount to you via the original payment method.We will deduct CHF 8.50 from your refund amount for the return label we provided.

Returns & Exchanges

We want you to love your Musselin order.

However, if an item doesn't fit or doesn't meet your expectations, you can return it to us within 14 days of receipt.

Please note that we can only accept returns of unworn, clean, unwashed, and undamaged items. All tags must still be attached to the product.

Please register your return through your customer account before shipping. After registration, you’ll receive a prepaid A-Post return label from us. We charge CHF 8.50 for this, which we’ll deduct directly from your refund amount.

Create a Return

Here's How to Return Your Item

: Simply register your return through your customer account. There, select the item(s) you’d like to return.

Once you’ve registered the return, you’ll receive a prepaid A-Post return label via email that you can print out. Please note that your return must be mailed within 14 days of receiving your order.
: Pack the item(s) carefully and securely for return shipping.

Please make sure the tags are still attached and that the merchandise is unworn, clean, unwashed, and undamaged.
: Affix the return label to your package in a clearly visible spot and, if necessary, remove or cover any old shipping labels. You can then simply drop off your return at the post office.

Our return address is:

Miss Musselin
OCEAN FRIENDS AG
Niderhölzli 27
6026 Rain

Until your return has been received by us, you are responsible for the shipping risk. Therefore, please keep the shipping receipt until your return has been successfully received by us.
: As soon as we receive your return, we’ll review and process it within approximately 7 business days. We will then refund the purchase amount to you via the original payment method.
We will deduct CHF 8.50 from your refund amount for the return label we provided.

Excluded from Returns

Gift certificates and custom-made items are excluded from returns.

Exchanges

Would you prefer a different size or color? Unfortunately, we cannot offer direct exchanges at this time.
You can simply reorder the item you want. Once we receive and inspect your return, we will refund the purchase price of the returned item via the original payment method.

Damaged or Incorrect Item?

If your muslin order arrived damaged or you received the wrong item, please do not report this as a regular return. Instead, contact us directly within 48 hours of receipt at:

info@miss-musselin.ch

Please send us a photo of the item right away so we can review your request quickly and find an appropriate solution.