Simply register your return through your customer account. There, select the items you’d like to return.Once you’ve registered the return, you’ll receive a return label via email that you can print out. You’ll need this to send your package back.

2. Pack the item securely

If possible, pack the items in their original packaging.Please make sure that all tags are still attached and that the items are clean, unworn, and undamaged.To ensure prompt processing, please include a short note with your name, order number, and the reason for the return. This helps our team identify and process your return more quickly.

Send your package with sufficient postage to our return address:Miss Musselin OCEAN FRIENDS AG Niderhölzli 27 6026 Rain SwitzerlandIf you’ve registered your return through your customer account, you’ll receive a printable return label via email. Please affix the return label to the shipping package in a clearly visible location and remove or cover any old shipping labels if necessary.The sender is responsible for the risk of loss until the return is received. Please keep the shipping receipt until your return has been successfully received by us.

As soon as we receive your return, we will carefully inspect the merchandise. Your return is typically processed within 2 to 3 business days of receipt.Once the inspection is complete, you’ll receive an email confirming that your refund has been processed. The refund will be issued to the original payment method. Depending on your payment provider, it may take up to 14 days for the amount to appear in your account.

Returns & Exchanges

We want you to love your order.

However, if an item doesn’t fit or doesn’t meet your expectations, you can return it to us within 14 days of receipt.

Please note that we can only accept returns of unworn, unwashed, and undamaged items in their original packaging. All tags must still be attached to the product.

The customer is responsible for return shipping costs.

Request a Return

Here's How to Return Your Item

: Simply register your return through your customer account. There, select the items you’d like to return.

Once you’ve registered the return, you’ll receive a return label via email that you can print out. You’ll need this to send your package back.
: If possible, pack the items in their original packaging.

Please make sure that all tags are still attached and that the items are clean, unworn, and undamaged.

To ensure prompt processing, please include a short note with your name, order number, and the reason for the return. This helps our team identify and process your return more quickly.
: Send your package with sufficient postage to our return address:

Miss Musselin
OCEAN FRIENDS AG
Niderhölzli 27
6026 Rain
Switzerland

If you’ve registered your return through your customer account, you’ll receive a printable return label via email. Please affix the return label to the shipping package in a clearly visible location and remove or cover any old shipping labels if necessary.

The sender is responsible for the risk of loss until the return is received. Please keep the shipping receipt until your return has been successfully received by us.
: As soon as we receive your return, we will carefully inspect the merchandise. Your return is typically processed within 2 to 3 business days of receipt.

Once the inspection is complete, you’ll receive an email confirming that your refund has been processed. The refund will be issued to the original payment method. Depending on your payment provider, it may take up to 14 days for the amount to appear in your account.

Exchanges

We do not currently offer direct exchanges.

If you’d like a different size or color, you can simply reorder the item you want. Once we receive your return, we’ll refund the purchase price of the returned item.

Damaged or Incorrect Item?

If your order arrived damaged or you received the wrong item, please contact us within 48 hoursof receipt at:

info@miss-musselin.ch

. Please include a photo of the defect so we can quickly find a suitable solution.